Refund Policy

Last updated: October 28, 2024

Thank you for choosing Break Through Products. We strive to ensure that our products meet the highest quality standards. Please review our Refund Policy carefully as we do not offer refunds or exchanges unless an error has been made on our part.

1. No Refunds on Purchases

All sales are final. Due to the nature of our products, we cannot accept returns, exchanges, or provide refunds once a purchase has been completed. We encourage you to carefully review product descriptions, specifications, and details before making a purchase.

2. Exceptions: Our Error or Defective Products

We will only consider refunds or replacements under the following circumstances:

• Product Defect: If you receive an item that is proven to be defective upon delivery.
• Incorrect Item Received: If we send you the wrong item.

If you believe your item falls under these exceptions, please contact us within 7 days of receiving your order at support@breakthroughproducts.io with the following information:

• Your order number
• A description of the issue
• Photos or evidence showing the defect or error

3. Verification and Approval Process

Once we receive your request, we will review the provided information and notify you of the status of your claim. If your claim is approved, we will offer either a replacement product or a full refund, depending on availability and our discretion. Please allow 5-7 business days for us to process approved claims.

4. Shipping Costs

In cases where we are at fault (such as incorrect or defective items), we will cover the shipping costs for returning the product and for sending a replacement, if applicable. If we approve a refund, it will include any initial shipping fees you may have paid. Shipping costs are non-refundable in all other cases.

5. Non-Refundable Situations

We cannot process refunds or exchanges in the following cases:

• Change of mind after purchase
• Incorrect orders placed by the customer (e.g., wrong size, color, etc.)
• Damage caused by misuse, mishandling, or wear and tear

6. Contact Us

If you have any questions about our Refund Policy or believe your situation meets our exceptions, please reach out to our support team at support@breakthroughproducts.io. We’re here to help clarify any issues you may have with your order.

Thank you for understanding our policies and for your continued trust in Break Through Products.